Where to write
Sorted by what you need, because the fastest route is rarely the general address.
Something is wrong with a plugin
Use the Report a problem form on the plugin’s own page. It reaches the review queue directly, and a well-founded report suspends the listing while we look. Faster than email, and it carries the plugin and version with it.
A security issue in the platform itself
Write to [SECURITY EMAIL] before telling anyone else, and give us a reasonable window to fix it. We will not pursue anyone who reports in good faith and stays within the scope of their own account.
Billing, refunds, a licence that will not activate
[SUPPORT EMAIL], from the address on your account. Include the plugin name and roughly when you bought it — with those two things we can usually answer in one reply instead of three.
Publishing: a rejected version, a payout, your rate
[PUBLISHER EMAIL]. For a rejected version, send the version page link: the findings and rule ids are already there, and we can look at the same thing you are.
Legal, press, anything else
[GENERAL EMAIL]
Its page already shows the review record: which stages ran, what they found, the risk score and the digest of the exact archive you have. Quoting the version and the rule id from there turns a long exchange into a short one.
Open the catalogue[LEGAL ENTITY NAME] · [REGISTERED ADDRESS] · VAT [VAT NUMBER]
We answer within [RESPONSE TIME] working days. There is no phone line: we would rather give you a written answer we can be held to.